Deskripsi Pekerjaan
Join Sutherland as a Customer Service Associate and become the cornerstone of exceptional travel experiences for our clients. In this dynamic role, you'll handle inbound inquiries, resolve travel-related concerns, and deliver personalized support through multiple channels. We're seeking passionate individuals who thrive in fast-paced environments and possess a natural talent for building customer loyalty. At Sutherland, we invest in your growth through comprehensive training programs and career advancement opportunities. Our collaborative culture celebrates teamwork and innovation, ensuring you develop valuable skills while making a tangible impact on customer satisfaction. If you're ready to launch a rewarding career in the travel industry with a global leader, we invite you to apply today.
Tanggung Jawab
- Respond to customer inquiries regarding travel bookings, itineraries, and service modifications
- Resolve customer concerns with empathy and efficiency while adhering to service standards
- Collaborate with cross-functional teams to ensure seamless travel experiences
- Maintain accurate customer records and documentation in CRM systems
- Identify opportunities to upsell relevant travel products and services
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics including resolution times and satisfaction scores
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 6 months of customer service or call center experience
- Strong communication skills in both English and local dialects
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities with attention to detail
- Flexibility to work in rotating shifts including weekends
- Basic knowledge of travel industry terminology and processes