Deskripsi Pekerjaan
Are you looking to launch your professional career with a global leader? Accenture is seeking highly motivated and communication-savvy individuals to join our team as a Customer Service Associate in the vibrant Uptown Taguig district. In this role, you will be the voice of our world-class clients, providing exceptional support and resolving inquiries with efficiency and empathy.
At Accenture, we believe in nurturing talent. You will gain access to industry-leading training programs, a collaborative workspace, and clear career progression paths. Whether you are a fresh graduate or looking for a career shift, we provide the tools you need to succeed in a fast-paced BPO environment. Join us and be part of an organization that values innovation, diversity, and excellence.
Tanggung Jawab
- Deliver professional, high-quality customer support via phone, email, or chat channels.
- Identify, troubleshoot, and resolve customer issues effectively to ensure high satisfaction scores (CSAT).
- Maintain accurate and detailed records of customer interactions within the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Meet or exceed daily Key Performance Indicators (KPIs) related to call handling time and resolution rate.
- Participate in team huddles and continuous improvement workshops to optimize service delivery.
- Adhere to data privacy and security protocols in handling customer information.
Kualifikasi
- Completed at least 2 years of college or Senior High School graduate with relevant experience.
- Excellent command of the English language (both written and verbal).
- Strong problem-solving skills and the ability to multitask effectively.
- Proficiency in basic computer navigation and office applications.
- Ability to work in a dynamic, shifting schedule environment, including nights and weekends.
- Positive attitude, high level of patience, and a strong customer-centric mindset.
- Previous experience in a BPO or customer-facing role is an advantage but not required.