Deskripsi Pekerjaan
Are you passionate about travel and helping others create unforgettable memories? Sutherland is looking for a dedicated Customer Service Associate to join our high-performing team in Camarines Sur. As a representative for the world's leading travel experiences platform, you will be the bridge between travelers and their next adventure.
In this role, you will handle inquiries, resolve concerns, and provide world-class support to customers across the globe. We pride ourselves on creating a positive, inclusive environment where your contribution directly impacts traveler satisfaction. Whether you are a fresh graduate or an experienced professional, if you have a heart for service and a knack for problem-solving, we want to hear from you!
Join a global company that values career growth, work-life balance, and professional development. Elevate your career with Sutherland today.
Tanggung Jawab
- Provide exceptional customer support via voice, email, and chat channels.
- Assist travelers with bookings, modifications, and itinerary inquiries.
- Resolve complex customer issues with patience, empathy, and efficiency.
- Maintain accurate customer records and update account information in the database.
- Collaborate with cross-functional teams to escalate and resolve technical or policy-related concerns.
- Meet and exceed daily productivity and quality performance metrics.
- Contribute to a positive team culture by sharing best practices and supporting peers.
Kualifikasi
- Completed at least 2 years of college education or a Senior High School graduate with relevant experience.
- Excellent command of the English language, both written and verbal.
- Strong computer literacy and proficiency in navigating multiple browser tabs and software applications.
- Outstanding problem-solving skills and the ability to think critically under pressure.
- Prior experience in a BPO, customer service, or hospitality role is a significant advantage.
- Must be willing to work on shifting schedules, including weekends and holidays.
- Proven ability to maintain professionalism and composure in challenging situations.