Deskripsi Pekerjaan
Are you a people person with a passion for excellence in financial services? BFI Finance Indonesia is currently seeking a dedicated and professional Customer Service Representative to join our growing team at the Muaro Jambi branch. In this role, you will be the face of our company, responsible for providing exceptional service to our clients, handling administrative processes, and ensuring that our customers' financial needs are met with precision and care.
As part of a leading financial institution, you will play a critical role in maintaining our reputation for reliability and efficiency. We are looking for a candidate who is not only detail-oriented but also excels in communication, ensuring that every customer interaction is positive, professional, and productive.
Tanggung Jawab
- Manage daily front-desk operations and provide professional assistance to walk-in clients.
- Explain financial product information accurately to customers to ensure full transparency.
- Process administrative documentation for loans and financial transactions with high attention to detail.
- Resolve customer inquiries, complaints, and feedback promptly and effectively.
- Maintain and update accurate customer records within the company database.
- Collaborate with internal departments to facilitate smooth service delivery and operational efficiency.
- Ensure compliance with company policies and financial regulations at all times.
Kualifikasi
- Must be currently domiciled in Jambi or Muaro Jambi.
- Minimum education of Diploma (D3) or Bachelor's (S1) degree in any field.
- Professional appearance and pleasant personality suitable for client-facing roles.
- Strong communication skills in Bahasa Indonesia; ability to build rapport with diverse clients.
- High level of discipline, integrity, and responsibility.
- Demonstrated ability to handle administrative tasks with high accuracy and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer literacy.