Deskripsi Pekerjaan
Join a dynamic team where you will bridge the gap between customer needs and operational excellence. As a Customer Service & Business Development Executive, you will play a pivotal role in driving revenue growth while maintaining high standards of client satisfaction. You will be responsible for managing customer inquiries, resolving issues efficiently, and identifying new business opportunities. Our client operates in a fast-paced logistics and warehousing environment, requiring strong coordination skills. You will work closely with the operations team to ensure seamless service delivery. This role is perfect for a proactive individual who excels in communication and sales, looking to make a tangible impact in the logistics industry.
Tanggung Jawab
- Manage and respond to customer inquiries via phone, email, and chat channels.
- Identify and pursue new business leads to expand the client base.
- Coordinate with the warehouse and logistics teams to ensure timely and accurate order fulfillment.
- Resolve customer complaints and escalations to ensure high satisfaction levels.
- Maintain accurate customer records and CRM data.
- Collaborate with sales and operations to develop tailored service solutions.
Kualifikasi
- Minimum 1-2 years of experience in customer service and business development.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced warehouse/logistics environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Proactive problem-solver with a sales-oriented mindset.
- Flexibility to work shifts if required.