Deskripsi Pekerjaan
Join PERSOL as a Customer Service Call Centre Officer and become the voice of excellence in customer interactions! We're seeking dynamic individuals to deliver exceptional service experiences that build lasting client relationships. In this role, you'll be the frontline ambassador for our brand, handling diverse inquiries with professionalism and empathy while maintaining high-resolution standards. Our supportive environment fosters continuous learning and career growth, with comprehensive training on industry-leading communication tools and product knowledge. This position offers the perfect blend of structured learning opportunities and real-world experience in a fast-paced contact center setting.
PERSOL values your development, providing regular feedback sessions and clear pathways for advancement. You'll collaborate with a team of dedicated professionals committed to service excellence, utilizing modern CRM systems to streamline interactions. The contract position offers competitive compensation and flexible scheduling while making tangible impacts on customer satisfaction metrics.
Tanggung Jawab
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve product/service issues using structured problem-solving methodologies
- Document interactions accurately in CRM systems for continuity of service
- Meet/exceed key performance indicators (KPIs) for call quality and resolution rates
- Collaborate with cross-functional teams to resolve complex customer concerns
- Maintain updated knowledge of company offerings and industry regulations
- Proactively identify opportunities to enhance customer experience workflows
Kualifikasi
- Minimum 1 year of contact center or customer service experience
- Excellent verbal communication skills in English with clear articulation
- Strong problem-solving abilities with logical thinking approach
- Proficient in using CRM software and digital communication platforms
- Ability to remain calm under pressure during high-volume interactions
- Basic computer literacy with typing speed of 25+ WPM
- Singaporean PR or valid work permit for Singapore
- Flexibility to work rotational shifts including weekends