Deskripsi Pekerjaan
Are you a hospitality enthusiast with a passion for creating memorable guest experiences? Guestonic Property Management Sdn Bhd is looking for a vibrant, guest-focused Customer Service cum Concierge Receptionist to join our dynamic team in Cheras, Kuala Lumpur.
As the face and voice of our property management services, you will be pivotal in ensuring that every Airbnb guest enjoys a seamless, five-star stay from the moment they book until they check out. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy solving problems with a smile, we want to hear from you. We offer a fun, flexible, and supportive work culture where your contributions directly impact guest satisfaction and our property ratings.
Tanggung Jawab
- Manage high-volume guest inquiries via messaging platforms, email, and phone with speed and professionalism.
- Coordinate check-in and check-out procedures to ensure a seamless arrival experience for all guests.
- Act as the primary point of contact for guest requests, maintenance issues, or concierge service inquiries during their stay.
- Maintain property listings, including updating availability, rates, and guest communication templates.
- Collaborate with the cleaning and maintenance teams to ensure all properties meet our high cleanliness and presentation standards.
- Collect and monitor guest feedback to improve overall service quality and maintain high Airbnb review scores.
- Handle administrative duties related to reservations, guest documentation, and reporting.
Kualifikasi
- Minimum SPM/Diploma in Hospitality, Tourism, or a related field.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin is a plus).
- Strong problem-solving skills with a calm, professional demeanor under pressure.
- Prior experience in customer service, front office, or hospitality operations is highly preferred.
- Proficiency in basic computer applications and experience with Airbnb or property management software is an advantage.
- Able to work flexible hours, including weekends or public holidays as required by the industry.
- Highly organized with a keen eye for detail and a guest-first mindset.