Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career in the beauty and wellness industry? Victoria Facelift is currently seeking a highly motivated and service-oriented Customer Service Consultant to join our expanding team in Serangoon. This is a fantastic opportunity for individuals who thrive in a dynamic environment, value professional development, and are dedicated to providing an exceptional client experience.
As a Customer Service Consultant, you will act as the face of our brand, ensuring every client feels welcomed, supported, and valued from the moment they walk through our doors. We offer a structured training program, a supportive work environment, and a competitive salary package. If you are committed to excellence and eager to grow with a leading company in the aesthetic industry, we invite you to apply today.
Tanggung Jawab
- Provide professional and personalized consultations to clients regarding our range of aesthetic and wellness services.
- Build and maintain long-term relationships with clients to ensure high retention and satisfaction rates.
- Manage the front-of-house operations, including appointment scheduling, administrative duties, and managing client inquiries.
- Educate clients on our service offerings and help them achieve their aesthetic goals through tailored recommendations.
- Coordinate seamlessly with the treatment team to ensure smooth service delivery and operational efficiency.
- Handle client feedback with empathy and professionalism, ensuring quick resolution of any concerns.
- Achieve individual and team-based performance targets within a collaborative setting.
Kualifikasi
- At least 1-2 years of experience in customer service, retail, or the beauty/spa industry.
- Possess a pleasant, cheerful, and professional demeanor with strong interpersonal skills.
- Excellent communication skills in both spoken and written English.
- A proactive mindset with a strong desire to learn and grow within the beauty sector.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work a flexible schedule, including weekends and public holidays, consistent with the industry requirements.
- A customer-centric attitude and the ability to work effectively as part of a dynamic team.