Deskripsi Pekerjaan
Join Careervisors as a Customer Service Coordinator and become the cornerstone of our client's customer experience excellence. In this dynamic role, you'll bridge the gap between our sales team and valued clients, ensuring seamless communication and resolution of inquiries. You'll be instrumental in building lasting relationships while supporting our sales objectives through proactive coordination and problem-solving. This position offers the opportunity to thrive in a fast-paced environment where your interpersonal skills directly impact customer satisfaction and business growth. We provide competitive compensation and a supportive culture that values professional development.
As a key member of our client's operations team, you'll handle diverse customer interactions across multiple channels, maintaining detailed records in our CRM system. Your ability to navigate complex situations with empathy and efficiency will help maintain high retention rates while supporting our sales pipeline. This role is perfect for detail-oriented professionals who thrive in collaborative settings and are passionate about delivering exceptional service.
Tanggung Jawab
- Manage all customer inquiries via phone, email, and digital channels with professionalism and efficiency
- Coordinate between sales teams and customers to ensure seamless service delivery and issue resolution
- Maintain accurate customer records in CRM systems while updating contact information and interaction histories
- Collaborate with cross-functional teams to resolve complex customer issues and implement solutions
- Monitor customer feedback trends and provide actionable insights to improve service quality
- Assist in developing customer service protocols and training materials for team members
- Support sales objectives by facilitating customer onboarding and relationship management processes
Kualifikasi
- Diploma or degree in Business Administration, Marketing, or related field preferred
- Minimum 2 years of experience in customer service, sales coordination, or related role
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Exceptional communication skills with ability to navigate difficult conversations diplomatically
- Strong organizational abilities with attention to detail in documentation and follow-up processes
- Proven problem-solving skills with ability to work independently and in team environments
- Customer-focused mindset with commitment to service excellence and relationship building