Deskripsi Pekerjaan
Join DW Morgan Philippines as a Customer Service Coordinator and become the cornerstone of our client relationships. In this dynamic role, you'll own the end-to-end management of critical shipments, ensuring seamless delivery and exceptional service that keeps global supply chains moving. You'll be the trusted voice for customers, resolving inquiries with precision and building lasting relationships through proactive communication and problem-solving expertise.
As an integral part of our logistics excellence team, you'll collaborate closely with internal stakeholders to optimize delivery processes and implement innovative solutions that enhance customer satisfaction. Your ability to navigate complex logistics challenges while maintaining a customer-first approach will directly contribute to our reputation as a reliable industry partner. If you thrive in fast-paced environments and are passionate about delivering service excellence, this is your opportunity to make a tangible impact.
Tanggung Jawab
- Manage end-to-end shipment lifecycle for critical customer accounts
- Resolve customer inquiries and operational issues with urgency and accuracy
- Coordinate with logistics teams to ensure timely delivery of shipments
- Maintain detailed documentation of customer interactions and shipment status
- Implement process improvements to enhance service efficiency
- Provide real-time shipment updates to clients and stakeholders
- Collaborate with cross-functional teams to resolve complex logistics challenges
Kualifikasi
- Bachelor's degree in Business, Logistics, or related field
- 1-2 years of experience in customer service or logistics coordination
- Exceptional communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM systems and logistics software
- Ability to work effectively under pressure and manage multiple priorities
- Customer-centric mindset with commitment to service excellence