Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? Corestaff Pte Ltd is seeking a dedicated Customer Service Coordinator to join our team in Tai Seng. In this pivotal role, you will be the bridge between our technical aircon maintenance teams and our valued clients, ensuring that service delivery is seamless, efficient, and customer-focused.
You will be responsible for managing service schedules, coordinating field technicians, and ensuring all ACMV maintenance projects are executed to the highest standards. The ideal candidate thrives in a fast-paced environment and possesses strong communication skills to handle inquiries, prepare accurate quotations, and troubleshoot scheduling conflicts with ease.
If you are looking to grow your career in a stable industry with a company that values reliability and professionalism, we invite you to apply today.
Tanggung Jawab
- Coordinate and schedule aircon service jobs, ensuring optimal deployment of field technicians.
- Act as the primary point of contact for clients, addressing inquiries and providing status updates on maintenance visits.
- Prepare accurate and timely service quotations and invoices for clients.
- Monitor daily operational workflows to ensure all ACMV maintenance tasks are completed on schedule.
- Liaise between internal technical teams and external clients to resolve maintenance issues efficiently.
- Maintain comprehensive records of service logs, client interactions, and project progress in our database.
- Assist in administrative tasks to support the smooth delivery of facility maintenance services.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in Business Administration, Logistics, or a related field.
- Proven experience in customer service, helpdesk, or coordination roles within the facility management or ACMV industry.
- Excellent communication and interpersonal skills in English.
- Strong organizational skills with the ability to manage multiple schedules simultaneously.
- Proficient in Microsoft Office (Excel, Word) and basic CRM or scheduling software.
- Ability to work independently as well as collaboratively in a team environment.
- Strong problem-solving skills and a proactive approach to operational challenges.