Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for seamless operations and exceptional customer service? JE Human Resources Pte. Ltd. is looking for a proactive Customer Service Coordinator to join our dynamic team in Kaki Bukit. In this role, you will act as the primary liaison between our valued clients and internal operations, ensuring that all service requests are handled with precision, empathy, and speed.
We are seeking a reliable individual who thrives in a collaborative environment and possesses the ability to manage multiple priorities in a fast-paced setting. If you have a knack for problem-solving and enjoy coordinating complex schedules, this is the perfect opportunity to grow your career within a supportive professional framework.
Tanggung Jawab
- Serve as the primary point of contact for clients regarding work programs, service schedules, and project inquiries.
- Promptly answer and log all incoming requisitions, ensuring accurate data entry into our CRM system.
- Coordinate seamlessly with the operations team to ensure service activities are aligned with client expectations.
- Monitor and track service progress, providing timely status updates to both internal stakeholders and customers.
- Handle administrative documentation, including work orders, service reports, and client correspondence.
- Resolve routine customer service inquiries and escalate complex issues to the appropriate management level.
- Maintain a high standard of accuracy in all records and reports to support operational efficiency.
Kualifikasi
- Minimum GCE 'O' Levels, 'A' Levels, or a Diploma in Business Administration or a related field.
- At least 1-2 years of experience in a customer service, administrative, or coordination role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills in English, both verbal and written.
- Strong organizational skills with the ability to manage competing deadlines effectively.
- A proactive mindset with a customer-first approach to problem-solving.
- Ability to work independently as well as collaboratively within a team.