Deskripsi Pekerjaan
Join PERSOL's dynamic team as a Customer Service Coordinator and become the cornerstone of exceptional client experiences in Tengah. This pivotal role demands professionalism and precision as you engage with customers to schedule appointments, resolve inquiries, and ensure seamless service delivery. Your Excel proficiency will be instrumental in maintaining accurate records, analyzing customer data, and optimizing appointment workflows. We seek a proactive communicator who thrives in fast-paced environments and consistently demonstrates empathy and problem-solving skills. PERSOL offers a supportive culture where your contributions directly impact customer satisfaction and operational excellence. If you're passionate about delivering outstanding service and leveraging data-driven insights, this opportunity is tailored for growth and impact.
Tanggung Jawab
- Deliver high-quality customer service with professionalism and empathy during appointment scheduling
- Utilize Excel to manage customer databases, track appointments, and generate performance reports
- Proactively resolve customer inquiries and address concerns with efficient solutions
- Collaborate with cross-functional teams to ensure seamless service coordination
- Monitor and analyze customer feedback to identify improvement opportunities
- Adhere to company protocols while maintaining strict confidentiality standards
- Support continuous process enhancements to optimize service efficiency
Kualifikasi
- Minimum 1 year of customer service or coordination experience
- Proficient in Microsoft Excel with data management capabilities
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to multitask in a fast-paced call center environment
- Customer-focused mindset with problem-solving aptitude
- High school diploma or equivalent; additional education preferred