Deskripsi Pekerjaan
Are you looking for a stable and rewarding opportunity in the dynamic Logistics industry? EA Recruitment Pte Ltd is seeking a dedicated Customer Service Coordinator to join a well-established Freight Forwarding company. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and want to contribute to the smooth operation of global supply chains.
The role is a full-time position offering a consistent Monday to Friday schedule from 9am to 6pm. You will be working with modern logistics software and systems, specifically AWS and VB, to ensure the efficient processing of documentation and seamless client communication. We are looking for a quick responder who can handle inquiries with professionalism and accuracy while maintaining high service standards.
Tanggung Jawab
- Handle customer inquiries regarding shipments, tracking, and general logistics information efficiently.
- Process air and sea freight documentation, including quotations, Bills of Lading, and Invoices.
- Coordinate closely with internal operations teams and external shipping carriers to ensure timely delivery.
- Maintain accurate records and update data within the AWS and VB systems on a daily basis.
- Assist in resolving shipping issues and discrepancies to ensure 100% customer satisfaction.
- Prepare and verify shipping schedules and cargo manifests.
- Collaborate with the sales team to provide accurate shipping solutions to clients.
Kualifikasi
- Relevant experience in Freight Forwarding, Shipping, or Customer Service is preferred.
- Proficiency in using AWS or VB systems is highly desirable.
- Strong command of MS Office applications and data entry skills.
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage multiple priorities in a deadline-driven environment.
- Attention to detail and strong problem-solving abilities.
- Singaporean candidates are preferred.