Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for global logistics? Hapag-Lloyd, one of the world’s leading container shipping lines, is seeking a motivated Customer Service Coordinator to join our dynamic team in Mutiara Damansara, Selangor. In this role, you will act as the vital link between our customers and our shipping operations, ensuring that every shipment is handled with precision, efficiency, and a commitment to excellence.
As a Customer Service Coordinator, you will represent the Hapag-Lloyd brand by providing world-class support, solving complex logistics challenges, and delivering value-added solutions that keep global trade moving. If you thrive in a fast-paced environment and are dedicated to providing outstanding service quality, we invite you to grow your career with us.
Tanggung Jawab
- Manage end-to-end customer inquiries regarding shipping schedules, documentation, and cargo status.
- Coordinate with internal departments and global agents to ensure seamless container movement.
- Proactively communicate shipment updates to customers, providing solutions for potential delays or operational changes.
- Ensure compliance with international shipping regulations and internal Hapag-Lloyd standard operating procedures.
- Process documentation accurately, including Bills of Lading, invoices, and customs-related paperwork.
- Maintain high levels of customer satisfaction by resolving complaints and addressing service discrepancies promptly.
- Support the sales team by identifying opportunities to streamline customer logistics processes.
Kualifikasi
- Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 1-3 years of experience in customer service, logistics, or the shipping/freight forwarding industry.
- Strong proficiency in Microsoft Office Suite and experience with CRM or ERP software.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Ability to multitask in a fast-paced, high-pressure environment while maintaining a customer-centric attitude.
- Strong problem-solving skills with a meticulous attention to detail.
- Ability to work both independently and collaboratively as part of a global, diverse team.