Deskripsi Pekerjaan
Elitez Group, a recognized leader in the Manufacturing, Transport & Logistics sector, is actively seeking an experienced and highly organized Customer Service & Documentation Manager to join our growing team in Klang/Port Klang. This is a pivotal role where you will take charge of our documentation and customer service operations, ensuring seamless logistics workflows and unparalleled client satisfaction.
In this full-time position, you will directly manage and mentor a dedicated team of 12 professionals. Your primary focus will be overseeing complex export bookings, verifying shipping documentation with absolute accuracy, and enforcing strict Standard Operating Procedure (SOP) compliance across the board. We are looking for a strategic thinker who thrives in a fast-paced environment, excels at KPI tracking, and is passionate about fostering robust customer relationships.
At Elitez Group, we believe in empowering our leaders. You will play a critical role in streamlining our daily operations, identifying areas for process improvement, and ensuring that our service delivery consistently meets the highest industry standards. If you possess a deep understanding of maritime or freight documentation, exceptional problem-solving skills, and a drive to lead high-performing teams, we want you on board. Join us and take the next big step in your logistics career while earning a highly competitive salary of RM 7,000 – RM 8,500 per month.
In this full-time position, you will directly manage and mentor a dedicated team of 12 professionals. Your primary focus will be overseeing complex export bookings, verifying shipping documentation with absolute accuracy, and enforcing strict Standard Operating Procedure (SOP) compliance across the board. We are looking for a strategic thinker who thrives in a fast-paced environment, excels at KPI tracking, and is passionate about fostering robust customer relationships.
At Elitez Group, we believe in empowering our leaders. You will play a critical role in streamlining our daily operations, identifying areas for process improvement, and ensuring that our service delivery consistently meets the highest industry standards. If you possess a deep understanding of maritime or freight documentation, exceptional problem-solving skills, and a drive to lead high-performing teams, we want you on board. Join us and take the next big step in your logistics career while earning a highly competitive salary of RM 7,000 – RM 8,500 per month.
Tanggung Jawab
- Lead, mentor, and manage a high-performing team of 12 customer service and documentation staff.
- Oversee and process accurate export bookings and complex shipping documentation.
- Ensure strict adherence to company Standard Operating Procedures (SOPs) and international shipping regulations.
- Track, analyze, and report on key performance indicators (KPIs) to optimize team efficiency and operational success.
- Cultivate and maintain strong, long-term relationships with key clients, shipping lines, and stakeholders.
- Resolve escalated customer issues and documentation discrepancies in a timely and professional manner.
- Collaborate with internal departments to ensure smooth end-to-end logistics and supply chain operations.
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 5 years of experience in customer service and shipping documentation, with at least 2 years in a managerial or supervisory role.
- In-depth knowledge of export/import procedures, freight forwarding, and international shipping terms.
- Proven track record of successfully managing, developing, and motivating mid-sized teams.
- Strong proficiency in logistics software, ERP systems, and Microsoft Office Suite.
- Exceptional communication, problem-solving, and interpersonal skills.
- Ability to thrive under pressure in a fast-paced, deadline-driven port environment.