Deskripsi Pekerjaan
Join KION South Asia Pte Ltd as a Customer Service Engineer and become the backbone of our after-sales excellence! This pivotal role combines technical expertise with customer-centric solutions to drive satisfaction and loyalty. You'll diagnose complex equipment issues, implement preventive maintenance protocols, and deliver on-site support across Singapore's industrial landscape. As a key ambassador for our brand, you'll transform service challenges into opportunities for building lasting client relationships while collaborating with global engineering teams to innovate solutions. Ideal for professionals passionate about bridging technology and customer experience in a dynamic manufacturing environment.
Tanggung Jawab
- Diagnose and resolve technical malfunctions in industrial equipment
- Execute preventive maintenance schedules to minimize downtime
- Provide on-site installation, calibration, and repair services
- Develop comprehensive technical documentation and service reports
- Coordinate cross-functional teams for complex troubleshooting
- Train customers on equipment operation and best practices
- Monitor service metrics and implement continuous improvement
- Manage spare parts inventory and logistics support
Kualifikasi
- Diploma/Degree in Mechanical/Electrical Engineering or related field
- 3+ years in technical support or after-sales service
- Strong diagnostic skills for hydraulic/pneumatic systems
- Valid driver's license with clean driving record
- Proficiency in CAD software and diagnostic tools
- Excellent communication and problem-solving abilities
- Singaporean PR or employment pass holder required
- Fluency in English; Mandarin proficiency advantageous