Deskripsi Pekerjaan
Join Zetronix as a Customer Service Engineer in Johor Bahru and become a vital part of our technical support team! This dynamic field-based role offers the opportunity to deliver exceptional service through hands-on technical solutions. You'll be the frontline expert responsible for diagnosing complex equipment issues, implementing repairs, and performing preventive maintenance to ensure optimal client satisfaction. As a key liaison between Zetronix and our valued customers, you'll showcase your technical prowess while building lasting relationships. This position combines problem-solving expertise with customer-centric service, making it ideal for engineers who thrive in hands-on environments. With competitive compensation and full-time benefits, you'll grow your technical skills while contributing to Zetronix's reputation for excellence in engineering solutions.
Tanggung Jawab
- Diagnose and troubleshoot technical equipment issues on-site
- Perform repairs and corrective maintenance on client systems
- Execute preventive maintenance schedules to optimize equipment performance
- Install new equipment and systems per technical specifications
- Provide real-time technical support and guidance to clients
- Maintain detailed service records and documentation
- Collaborate with internal teams to resolve complex technical problems
- Ensure compliance with safety protocols and company standards
Kualifikasi
- Diploma/Degree in Electrical Engineering, Electronics, or related technical field
- Minimum 1-2 years of experience in technical support or engineering role
- Strong diagnostic and troubleshooting abilities with mechanical/electronic systems
- Proficiency in using diagnostic tools and testing equipment
- Excellent communication and interpersonal skills
- Valid driver's license with reliable transportation
- Ability to work independently and manage time effectively
- Customer service mindset with problem-solving orientation