Deskripsi Pekerjaan
Join Zetronix's dynamic field service team as a Customer Service Engineer in Kuching! This hands-on technical role offers the perfect opportunity to deliver exceptional on-site support while solving complex engineering challenges. You'll be the frontline technical expert responsible for diagnosing, repairing, and maintaining critical systems for our valued clients. Beyond technical troubleshooting, you'll install cutting-edge equipment and implement preventive maintenance protocols to ensure optimal system performance. This position combines technical expertise with direct customer interaction, allowing you to build lasting relationships while representing Zetronix's commitment to excellence.
We're seeking a proactive problem-solver who thrives in field environments and takes pride in delivering seamless technical solutions. Your work will directly impact client satisfaction and system reliability, making this role ideal for engineers who enjoy tangible results and diverse technical challenges. If you're passionate about customer-centric technical support and want to grow your career with a forward-thinking company, apply now to join our Kuching team!
Tanggung Jawab
- Provide on-site technical support for troubleshooting and resolving complex system issues
- Perform equipment repairs, replacements, and component-level diagnostics
- Execute preventive maintenance schedules to maximize system uptime and performance
- Install new systems, hardware, and software configurations at client sites
- Document service activities, including technical reports and client communications
- Collaborate with internal teams to coordinate logistics and parts inventory
- Train clients on system operation and best practices
Kualifikasi
- Diploma or degree in Electrical/Electronics Engineering or related technical field
- Minimum 2 years of experience in field service, technical support, or maintenance
- Strong diagnostic skills with ability to troubleshoot complex mechanical/electrical systems
- Valid driving license and willingness for frequent local travel
- Excellent customer service and communication skills
- Proficiency with diagnostic tools, test equipment, and technical documentation
- Ability to work independently while adhering to safety protocols