Deskripsi Pekerjaan
Join Zetronix as a Customer Service Engineer in Kuala Lumpur and become a vital part of our technical support team. This hands-on field role offers dynamic opportunities to deliver exceptional service through troubleshooting, repairs, preventive maintenance, and system installations. You'll be the frontline technical expert resolving complex equipment issues while building strong client relationships. Our engineers work directly on-site to ensure optimal system performance and customer satisfaction. This position combines technical expertise with problem-solving skills in a fast-paced environment where your contributions directly impact client success. If you're passionate about technology and thrive in customer-facing technical roles, this is your chance to grow with an industry leader.
Tanggung Jawab
- Diagnose and resolve complex technical issues in client equipment through systematic troubleshooting
- Perform repairs and replacements on electronic/mechanical systems to restore functionality
- Execute preventive maintenance schedules to ensure optimal equipment performance and longevity
- Install new systems and equipment according to manufacturer specifications and client requirements
- Provide on-site technical support and training for client personnel
- Maintain detailed service documentation and activity reports
- Collaborate with internal teams to escalate complex technical challenges
- Ensure compliance with safety protocols during field operations
Kualifikasi
- Diploma or degree in Electrical Engineering, Electronics, or related technical field
- Minimum 2 years of hands-on experience in technical support or field service
- Proficiency in diagnosing and repairing electronic/mechanical systems
- Familiarity with preventive maintenance procedures and installation protocols
- Strong problem-solving abilities with systematic troubleshooting approach
- Excellent communication skills for client interactions and technical documentation
- Valid driver's license with willingness to travel within Kuala Lumpur
- Ability to work independently while maintaining service quality standards