Deskripsi Pekerjaan
Are you a hands-on engineer with a passion for solving complex technical challenges? Zetronix, a leading technology solutions provider based in the vibrant island of Penang, is seeking a dedicated and skilled Customer Service Engineer to join our dynamic field service team. This is an excellent opportunity to leverage your technical expertise in a customer-facing role, providing top-tier support across Penang.
As a Customer Service Engineer at Zetronix, you will be the face of our company, directly responsible for ensuring the optimal performance and reliability of our clients' systems. This role offers a perfect blend of technical problem-solving and strong customer relationship management. From troubleshooting and repairing sophisticated equipment to performing preventive maintenance and new installations, you will play a critical role in upholding our standards of service excellence. Reporting to the Service Manager, your day-to-day involves performing thorough diagnostics, executing precise repairs, and conducting scheduled preventive maintenance to minimize system downtime. Successfully installing and commissioning new systems at client sites will be a key responsibility.
Penang is not only a beautiful island destination but also a thriving hub for technology and manufacturing, making it an exceptional location for engineering professionals. At Zetronix, we deeply invest in our people. We offer a competitive compensation package, continuous training on the latest technologies, and a clear career progression path. We foster a supportive environment where your contributions are recognized and your professional growth is actively encouraged. The role comes with a highly attractive salary package ranging from RM 3,310 to RM 4,000 per month, plus benefits.
If you are ready to take the next step in your engineering career and make a tangible impact, we want to hear from you. This is more than just a job; it is a career opportunity with a company that values expertise, initiative, and customer dedication. Apply now to join the Zetronix family in Penang!
Tanggung Jawab
- Provide on-site technical support and troubleshooting for customer equipment and systems.
- Perform installation, configuration, testing, and commissioning of new products at client sites.
- Conduct routine preventive maintenance and corrective repairs in accordance with established service schedules.
- Diagnose technical issues accurately and implement effective solutions promptly to minimize downtime.
- Prepare and submit detailed service reports, documentation, and job completion sheets.
- Maintain strong, professional relationships with clients, ensuring a high level of customer satisfaction.
- Coordinate with internal engineering and logistics teams for parts replenishment and technical escalations.
Kualifikasi
- Diploma or Degree in Electrical, Electronic, Mechanical Engineering, or a related technical field.
- Minimum 1-2 years of experience in a field service or technical support role. Fresh graduates with strong internship experience are encouraged to apply.
- Strong hands-on troubleshooting and analytical problem-solving skills.
- Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
- Customer-oriented mindset with a professional and patient demeanor.
- Willingness to travel extensively within the state of Penang and occasionally beyond.
- Possess a valid Class D (car) driving license and own transport.
- Ability to work independently, manage time effectively, and prioritize tasks in a dynamic environment.