Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career with a dynamic team? Re Source Partners Pte. Ltd. is currently seeking a highly motivated Customer Service Executive to join our expanding team in the East Region. In this role, you will be the primary point of contact for our valued clients, ensuring every interaction reflects our commitment to excellence and efficiency.
We offer a supportive working environment where your growth is our priority. Beyond a competitive monthly salary, we provide an attractive incentive structure and comprehensive benefits, ensuring our team members feel rewarded for their hard work and dedication. If you possess a customer-first mindset and thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat platforms with professionalism.
- Resolve customer concerns and troubleshoot technical issues effectively to ensure high satisfaction ratings.
- Maintain accurate and detailed records of customer interactions within our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and drive process improvements.
- Consistently meet and exceed individual and team performance KPIs including response time and resolution rate.
- Participate in ongoing training sessions to stay updated on product knowledge and service best practices.
- Provide proactive communication to clients regarding service updates or order statuses.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in any field.
- At least 1-2 years of experience in a customer service or call centre environment preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the capacity to handle difficult situations with empathy.
- Proficient in basic computer software (Microsoft Office Suite, CRM tools).
- Ability to work well under pressure in a fast-paced, goal-oriented environment.
- Must be willing to work in the Changi area and comfortable with flexible scheduling if required.