Deskripsi Pekerjaan
Join Legend Global Group as a Customer Service Executive and become the vital link between our company and valued customers. In this dynamic role, you'll be the first point of contact for customers seeking assistance, information, or resolution to their concerns. Your excellent communication skills and problem-solving abilities will help create positive experiences that build customer loyalty and drive business success. You'll handle inquiries about products and services, process orders efficiently, manage returns with professionalism, and ensure every customer interaction reflects our commitment to excellence.
At Legend Global Group, we value our team members and provide opportunities for growth and development in a supportive work environment. As a Customer Service Executive, you'll gain valuable experience in customer relationship management, conflict resolution, and effective communication. If you're passionate about helping others and thrive in a fast-paced setting where you can make a real difference, we invite you to apply and join our dedicated customer service team.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Provide accurate information about products, services, and company policies
- Process customer orders, returns, and exchanges according to established procedures
- Document all customer interactions and maintain detailed records in CRM systems
- Collaborate with other departments to resolve complex customer issues efficiently
- Meet performance metrics including customer satisfaction scores and response time targets
- Identify opportunities to improve customer service processes and recommend solutions
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or call center environment
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and patience when handling challenging situations
- Proficiency with CRM software and customer service tools
- Ability to multitask effectively and manage time in a fast-paced environment
- Positive attitude with a customer-focused mindset
- Attention to detail and accuracy in documentation and processing