Deskripsi Pekerjaan
Are you a natural problem-solver with a passion for delivering exceptional service? Mumsme is seeking a highly motivated Customer Service Executive to join our dynamic team in Johor Bahru. In this role, you will act as the primary bridge between our clients, internal teams, and daily operations, ensuring that every interaction is handled with precision, care, and professionalism.
At Mumsme, we pride ourselves on creating seamless experiences. As our Customer Service Executive, you will manage high-volume enquiries, coordinate complex schedules, and oversee essential logistics. We are looking for an individual who thrives in a fast-paced environment and possesses the communication skills to turn challenges into positive resolutions. If you are detail-oriented, tech-savvy, and dedicated to elevating customer satisfaction, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for clients via phone, email, and live chat platforms.
- Resolve customer enquiries and complaints promptly to maintain high levels of satisfaction.
- Coordinate and manage internal operational schedules to ensure timely service delivery.
- Collaborate with cross-functional teams to streamline logistics and resolve service bottlenecks.
- Maintain accurate records of customer interactions and service updates in our CRM system.
- Proactively identify areas for process improvement to enhance the overall customer journey.
- Handle documentation and administrative tasks related to client accounts with high attention to detail.
Kualifikasi
- Minimum 1-2 years of experience in customer service, call center, or administrative roles.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in Microsoft Office Suite and experience with CRM software is highly desirable.
- Proven ability to multitask and manage time effectively under pressure.
- Exceptional problem-solving skills with a patient and empathetic approach to customer needs.
- Ability to work independently as well as collaboratively within a team environment.
- Professional demeanor with a commitment to maintaining company brand standards.