Deskripsi Pekerjaan
Join the dynamic team at PEM Fasteners, a leading player in the manufacturing industry. We are seeking a dedicated and proactive Customer Service Executive to manage our client relationships and streamline our order fulfillment processes.
In this critical role, you will oversee the entire order lifecycle, from initial inquiries to final delivery. You will act as the vital link between our clients and internal production teams, ensuring that every order is processed efficiently and delivered on time. We are looking for someone who excels in communication, possesses a keen eye for detail, and thrives in a fast-paced manufacturing environment.
At PEM Fasteners, we value our employees and offer a collaborative culture where your contributions directly impact our success. If you have a passion for customer satisfaction and want to advance your career with a reputable company, we encourage you to apply.
Tanggung Jawab
- Manage the end-to-end order processing cycle, ensuring accuracy from receipt to delivery confirmation.
- Monitor production progress and confer with production control personnel to guarantee timely delivery schedules.
- Serve as the primary point of contact for client inquiries, resolving issues professionally and efficiently.
- Collaborate closely with the sales and logistics teams to provide accurate updates on order status and inventory.
- Prepare and maintain accurate records of all customer transactions and account statuses.
- Address and resolve customer complaints or concerns regarding products and service delivery promptly.
- Assist in the preparation of sales reports and performance metrics to support business decision-making.
Kualifikasi
- Minimum SPM/STPM or Diploma qualification in Business Administration, Sales, or a related field.
- Previous experience in customer service, preferably within the manufacturing or fastener industry.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in using CRM software and MS Office applications (Excel, Word, Outlook).
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Attention to detail and strong problem-solving abilities.
- Valid driving license is an added advantage.