Deskripsi Pekerjaan
Are you a customer service professional looking to join a dynamic and growing freight company? We are seeking an experienced Customer Service Executive to join our team in Klang/Port Klang. As a key member of our customer service department, you will play a vital role in ensuring our clients receive exceptional service while handling their freight and logistics needs.
We offer a competitive salary package starting from RM 3,000 to RM 4,500 per month, comprehensive medical coverage, and excellent career development opportunities. Our company is committed to fostering a supportive work environment where your skills and dedication are recognized and rewarded.
If you are passionate about customer service, have excellent communication skills, and are eager to grow with a forward-thinking company, we encourage you to apply. Join us in our mission to deliver outstanding logistics solutions to our clients while building a rewarding career in the freight industry.
Tanggung Jawab
- Handle customer inquiries and provide information about freight services
- Process orders, documentation, and requests accurately and efficiently
- Manage customer accounts and maintain detailed records of interactions
- Resolve customer complaints and issues promptly and effectively
- Collaborate with logistics team to ensure smooth freight operations
- Follow up with customers to ensure satisfaction with services rendered
- Identify opportunities for process improvements to enhance customer experience
Kualifikasi
- Minimum diploma or degree in business administration, logistics, or related field
- At least 1-2 years of customer service experience, preferably in freight or logistics
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office applications
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of freight forwarding documentation and processes is advantageous