Deskripsi Pekerjaan
Are you a dedicated professional with a passion for public safety and exceptional customer service? Singapore Emergency Responder Academy is seeking a dynamic Customer Service Executive to join our growing team. In this pivotal role, you will serve as the primary point of contact for our diverse clientele, ensuring every interaction is handled with empathy, efficiency, and professionalism.
Your primary mission is to manage a high volume of inbound and outbound inquiries via phone, email, and face-to-face communication. You will provide detailed information regarding our emergency response training programs, assist with course registrations, and resolve customer issues promptly. We are looking for a resilient individual who thrives in a fast-paced environment and can maintain composure under pressure. Join us in our mission to enhance community safety and contribute to a vital industry.
Tanggung Jawab
- Manage and respond to customer inquiries through various channels, including phone, email, and face-to-face interactions.
- Assist customers with course registration, enrollment processes, and program information.
- Maintain accurate and up-to-date customer records in the CRM database.
- Handle payment processing and resolve billing-related queries professionally.
- Collaborate with internal departments to ensure seamless service delivery and issue resolution.
- Collect and analyze customer feedback to suggest improvements for service quality.
- Support the sales team with administrative tasks and lead qualification.
Kualifikasi
- GCE 'O' Level or Diploma in any discipline is preferred.
- Minimum 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport quickly.
- Proficient in using Microsoft Office Suite and basic computer applications.
- Ability to work independently as well as part of a team in a fast-paced setting.
- Prior experience in the education or training sector is a plus.