Deskripsi Pekerjaan
Air Liquide, a global leader in industrial gases, technology, and services, is seeking a dedicated Customer Service Executive to join our team in Nilai, Negeri Sembilan. In this critical role, you will be the linchpin of our order fulfillment process, ensuring that every customer order is processed accurately and delivered on time. You will collaborate closely with sales, logistics, and production teams to streamline operations and enhance the customer experience.
We are looking for a proactive professional who thrives in a fast-paced environment and possesses exceptional communication skills. You will handle inquiries, resolve issues, and build strong relationships with our customers, contributing directly to our reputation for excellence. Your ability to analyze data and identify areas for improvement will be key to driving operational efficiency.
At Air Liquide, we invest in our people. We offer comprehensive training programs, career development opportunities, and a competitive benefits package that includes health insurance, performance bonuses, and more. Join us and be part of a company that values innovation, safety, and customer focus.
Tanggung Jawab
- Oversee and manage the end-to-end order fulfillment process to ensure timely delivery.
- Coordinate with internal departments to process customer orders accurately.
- Serve as the primary point of contact for customer inquiries and issue resolution.
- Maintain precise documentation and records of customer interactions and transactions.
- Monitor order status and communicate updates to customers proactively.
- Analyze order data to identify trends and propose improvements.
- Support the sales team by providing exceptional pre-sales and post-sales support.
Kualifikasi
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- 2-3 years of experience in customer service, preferably in a B2B environment.
- Excellent verbal and written communication skills in English and Malay.
- Strong problem-solving skills and attention to detail.
- Proficiency in MS Office, especially Excel and Word.
- Experience with ERP systems (e.g., SAP) is advantageous.
- Ability to work effectively in a team and independently.