Deskripsi Pekerjaan
Join Re Source Partners Pte. Ltd. as a Customer Service Executive and become the cornerstone of our customer experience! We're seeking a dynamic and empathetic professional to handle inquiries, resolve issues, and build lasting relationships with our valued clients. In this vital role, you'll serve as the primary point of contact across multiple channels, ensuring every interaction reflects our commitment to excellence. We offer a competitive monthly salary of $2,800-$3,500 plus lucrative monthly incentives and comprehensive benefits designed to support your well-being and career growth. If you thrive in a fast-paced environment where your problem-solving skills directly impact customer satisfaction, this is your opportunity to shine with a forward-thinking organization.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve customer complaints and issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call handling time and satisfaction scores
- Provide product/service information and recommendations
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years of customer service/call centre experience
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office
- Ability to work independently and in team environments
- Customer-focused mindset with attention to detail