Deskripsi Pekerjaan
Join Wieland Metals Singapore Pte Ltd as a Customer Service Executive and become the cornerstone of our customer experience! We're seeking a proactive and dedicated professional to manage customer interactions across our supply chain operations. In this vital role, you'll serve as the primary point of contact for clients, ensuring seamless communication, timely issue resolution, and exceptional service delivery. You'll collaborate closely with our logistics and sales teams to coordinate order processing, provide real-time updates, and maintain accurate customer records. This position offers an exciting opportunity to develop your customer service expertise within a dynamic industrial environment while contributing to our reputation for reliability and excellence.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving abilities, and takes pride in building lasting client relationships. You'll handle diverse inquiries ranging from product specifications to delivery timelines, all while maintaining professionalism and empathy. We provide comprehensive training and a supportive team culture where your contributions directly impact customer satisfaction and business growth. If you're passionate about delivering outstanding service and want to advance your career in a global metals industry leader, we encourage you to apply today.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and digital channels with prompt, professional responses
- Coordinate order processing, shipment tracking, and delivery updates for supply chain operations
- Resolve customer complaints and product/service issues through root cause analysis and effective solutions
- Maintain detailed customer records and transaction history in CRM systems
- Collaborate with logistics, sales, and warehouse teams to ensure service level compliance
- Identify process improvement opportunities and implement customer experience enhancements
- Prepare periodic reports on customer feedback, resolution rates, and service metrics
Kualifikasi
- Diploma or equivalent in Business Administration, Supply Chain, or related field
- Minimum 1-2 years of experience in customer service or call center environment
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with customer-centric approach
- Ability to multitask and prioritize in fast-paced industrial setting
- Knowledge of metals industry or B2B supply chain operations preferred