Deskripsi Pekerjaan
Join our dynamic team at PBA Group as a Customer Service Executive and become the face of our organization! In this rewarding role, you'll be the first point of contact for our valued customers, ensuring their needs are met with exceptional service and professionalism. Your primary focus will be on building strong relationships with customers while efficiently processing sales transactions.
As a Customer Service Executive, you'll play a crucial role in maintaining customer satisfaction and loyalty. You'll handle inquiries, resolve issues, and provide accurate information about our products and services. Your ability to communicate effectively and empathetically will directly contribute to our company's success and reputation.
We offer a supportive work environment where your skills will be valued and developed. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity to grow your career in customer service while making a positive impact on our customers' experiences.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and other communication channels
- Process sales transactions accurately and efficiently
- Build and maintain positive relationships with customers
- Resolve customer issues and complaints in a timely manner
- Provide accurate information about products and services
- Document customer interactions and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Meet and exceed performance metrics for customer satisfaction and sales
Kualifikasi
- Minimum 1-2 years of customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in using customer relationship management (CRM) systems
- Ability to work well under pressure in a fast-paced environment
- Positive attitude with a customer-first mindset
- Basic computer literacy and data entry skills
- High school diploma or equivalent; college degree a plus