Deskripsi Pekerjaan
Are you a dedicated professional seeking an opportunity to excel in the dynamic logistics and freight forwarding industry? BHL Global is looking for a highly motivated Customer Service Executive to join our growing team in Bandar Puteri Puchong. In this pivotal role, you will serve as the primary point of contact for our clients, providing expert guidance on shipping solutions, customs clearance processes, and overall logistics management. You will ensure that every shipment is handled efficiently, documentation is accurate, and customer inquiries are resolved with the highest level of professionalism. If you have a passion for supply chain operations and enjoy building strong client relationships, we want to hear from you.
Our ideal candidate is detail-oriented, possesses excellent communication skills, and has a solid understanding of international trade regulations. You will work in a fast-paced environment where your ability to multitask and solve problems will be valued. We offer a collaborative culture where your contributions directly impact our client satisfaction and operational success. If you are ready to take the next step in your career with a reputable logistics provider, apply now.
Tanggung Jawab
- Provide comprehensive forwarding and logistics solutions to clients, ensuring their shipping needs are met efficiently.
- Guide customers through the shipping process, including documentation, customs clearance, and logistics planning.
- Maintain accurate and up-to-date daily records of all shipments and customer interactions.
- Liaise effectively with customs brokers, shipping lines, and freight forwarders to ensure timely delivery.
- Handle incoming customer inquiries via phone, email, and face-to-face interactions professionally.
- Monitor shipment status and proactively update clients on any delays or changes in transit.
- Ensure strict compliance with international shipping regulations and company policies.
Kualifikasi
- Diploma or Certificate in Logistics, Supply Chain, Business Administration, or related field.
- Minimum 1-2 years of experience in customer service, preferably within the logistics or freight forwarding sector.
- Strong command of both English and Bahasa Malaysia for effective communication with diverse clients.
- Working knowledge of shipping terms, Incoterms, and customs clearance procedures.
- Excellent interpersonal and negotiation skills with a customer-centric approach.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Ability to work independently as well as collaboratively within a team.