Deskripsi Pekerjaan
Join Oricus Semicon Solutions as a Customer Service Executive and become the vital link between our clients and our manufacturing operations. In this dynamic role, you'll be responsible for ensuring seamless order processing, timely delivery coordination, and exceptional customer support across our West Region operations.
As a key member of our customer service team, you'll play a crucial role in maintaining our reputation for excellence in the manufacturing, transport, and logistics industry. You'll handle inquiries, resolve issues, and build lasting relationships with our diverse client base. Your attention to detail and problem-solving skills will directly contribute to our operational efficiency and customer satisfaction.
This position offers an excellent opportunity to grow your career within a forward-thinking semiconductor solutions provider. You'll gain valuable experience in order management, logistics coordination, and client relationship management, setting you up for future success in the customer service field.
Tanggung Jawab
- Manage customer orders from placement to delivery, ensuring accuracy and timeliness
- Coordinate with logistics and production teams to ensure smooth delivery processes
- Provide exceptional customer support through various communication channels
- Resolve customer inquiries, complaints, and issues in a timely manner
- Maintain accurate customer records and order information in our CRM system
- Collaborate with internal teams to improve customer service processes
- Monitor order status and proactively communicate updates to customers
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- Minimum diploma or degree in Business Administration, Logistics, or related field
- 1-3 years of experience in customer service or order management
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office applications
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of manufacturing, transport, or logistics processes is a plus