Deskripsi Pekerjaan
Join our dynamic team at T32 Dental Centre as a Customer Service Executive and become the face of our practice! We are seeking a friendly, professional, and customer-oriented individual to provide exceptional service to our valued patients. As the first point of contact, you will play a crucial role in shaping our patients' experience and ensuring their satisfaction with our dental services.
In this rewarding role, you will handle inquiries, schedule appointments, address concerns, and maintain accurate patient records. Our ideal candidate is someone who is passionate about customer service, possesses excellent communication skills, and thrives in a fast-paced healthcare environment. At T32 Dental Centre, we pride ourselves on delivering compassionate care and building lasting relationships with our patients.
We offer competitive compensation, comprehensive training, and a supportive work environment where your professional growth is valued. If you're looking to advance your career in customer service within the healthcare sector, we encourage you to apply and join our team of dedicated professionals committed to excellence in dental care.
Tanggung Jawab
- Handle incoming calls, emails, and walk-in inquiries from patients with professionalism and empathy
- Schedule and confirm patient appointments efficiently using our practice management system
- Provide accurate information about dental services, procedures, and insurance coverage
- Address patient concerns and resolve any issues to ensure satisfaction with our services
- Maintain accurate and up-to-date patient records in our database
- Coordinate with dental practitioners and support staff to ensure smooth patient flow
- Assist with billing inquiries and insurance verification processes
- Contribute to a positive team environment and participate in regular training sessions
Kualifikasi
- Minimum high school diploma or equivalent; college degree preferred
- Previous experience in customer service, preferably in healthcare or dental settings
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with a patient and approachable demeanor
- Proficiency with computers and experience with practice management software
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy in record-keeping
- Positive attitude and willingness to learn and grow within the organization