Deskripsi Pekerjaan
Join Wallpaper & Carpets Distributors as a Customer Service Executive and become the voice of our valued clients! In this dynamic role, you'll be the frontline ambassador for our premium home interior products, ensuring exceptional customer experiences across all touchpoints. Our ideal candidate thrives in fast-paced environments and possesses a passion for problem-solving while representing Malaysia's leading distributor of wallpapers and carpets. You'll handle inquiries, resolve issues, and build lasting relationships that drive customer loyalty and business growth. This position offers a collaborative team culture where your communication skills directly impact our reputation and success. If you're detail-oriented, empathetic, and committed to excellence, we invite you to contribute to our legacy of quality service and innovative home solutions.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and in-person channels with professionalism and product knowledge
- Process orders accurately and efficiently while maintaining inventory awareness
- Resolve customer complaints and issues through empathetic communication and timely solutions
- Update and maintain customer records in CRM systems for seamless service continuity
- Collaborate with sales and logistics teams to ensure order fulfillment and delivery satisfaction
- Provide detailed product information and recommendations tailored to customer needs
- Monitor customer feedback trends to identify service improvement opportunities
Kualifikasi
- Minimum SPM qualification or equivalent with 1+ years customer service experience
- Fluency in English and Bahasa Malaysia with excellent verbal/written communication
- Proficiency in Microsoft Office and basic CRM software operations
- Strong problem-solving skills with ability to remain calm under pressure
- Prior experience in retail, wholesale, or home interior industry preferred
- Ability to work flexible hours including weekends if required
- Positive attitude with demonstrated commitment to customer satisfaction