Deskripsi Pekerjaan
Join Novaskin Sdn Bhd as a Customer Service Executive and become the face of our brand! We're seeking passionate individuals to deliver exceptional customer experiences through phone, email, and chat support. In this role, you'll handle inquiries, resolve complaints, and build lasting relationships with our diverse clientele. We offer a competitive compensation package including basic salary, performance-based commissions, and allowances. Enjoy comprehensive benefits like EPF, SOCSO, EIS, plus generous annual leave, medical leave, and birthday leave. New hires receive full training to excel in their roles, supported by a friendly and professional team culture. If you thrive in dynamic environments and prioritize customer satisfaction, this is your opportunity to grow with a forward-thinking company.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via multiple channels
- Resolve product/service issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call volume and resolution time
- Identify opportunities for service improvements
- Stay updated on product knowledge and company policies
Kualifikasi
- Minimum SPM or equivalent qualification
- 1+ years of customer service/call center experience preferred
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities and conflict resolution skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude and commitment to service excellence