Deskripsi Pekerjaan
Are you a dedicated professional looking for a rewarding career in the logistics industry? LBT Global Logistics is seeking a dynamic Customer Service Executive to join our growing team. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring they receive exceptional support and tailored solutions for their complex shipping and freight needs. We pride ourselves on a collaborative and inclusive environment where your voice matters, and your contributions directly drive our success.
You will be responsible for managing the full lifecycle of customer interactions, from initial inquiry to final resolution. By maintaining a proactive approach, you will help streamline our logistics operations and enhance overall client satisfaction. Join us to enjoy a competitive salary package, comprehensive health benefits, and clear pathways for professional development in a thriving industry.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat with a focus on efficiency and accuracy.
- Process, track, and coordinate orders to ensure timely and accurate delivery.
- Resolve customer complaints and complex logistics issues with professionalism and empathy.
- Collaborate closely with the warehouse and shipping teams to address logistical challenges.
- Provide accurate shipping quotes, documentation, and tracking information to clients.
- Maintain comprehensive and up-to-date records of all customer interactions and transactions.
- Act as a brand ambassador, ensuring 100% customer satisfaction and retention.
Kualifikasi
- Minimum 1-2 years of experience in customer service, preferably within the logistics or transport sector.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive demeanor.
- Strong problem-solving skills and the ability to multitask effectively.
- High school diploma or equivalent; Bachelor’s degree in Business or Logistics is preferred.
- Basic knowledge of shipping terms, freight forwarding, and customs documentation.