Deskripsi Pekerjaan
Are you a communication enthusiast looking to accelerate your career in a cutting-edge tech environment? Eurovista Technology Sdn Bhd is seeking a highly motivated Customer Service Executive to join our expanding team in Batu Kawan, Penang. In this role, you will be the voice of our company, responsible for delivering world-class support and ensuring our clients receive the best possible experience with our innovative technology solutions.
We operate in a fast-paced, growth-focused environment where your contributions directly influence our key business goals. If you thrive on solving problems, collaborating with a dynamic team, and making a tangible impact, we want to hear from you. We provide a supportive culture that values professional growth, continuous learning, and excellence in service delivery.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat platforms with professionalism and efficiency.
- Provide accurate and timely information regarding our technology products and services to ensure high customer satisfaction.
- Proactively identify and resolve customer issues, ensuring a seamless support journey.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Collaborate with internal departments, including sales and technical support, to troubleshoot complex queries.
- Identify opportunities to improve service processes and provide constructive feedback to management.
- Participate in ongoing training sessions to stay updated on product knowledge and service best practices.
Kualifikasi
- Diploma or Degree in Business Administration, Communications, or a related field.
- Minimum 1-2 years of experience in customer service, helpdesk, or call center roles.
- Excellent verbal and written communication skills in English and Bahasa Malaysia; proficiency in Mandarin is a strong advantage.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Highly organized with the ability to multitask in a fast-paced work environment.
- A proactive team player with a customer-centric mindset and a positive attitude.