Deskripsi Pekerjaan
Join VANTAGE CHEM PTE. LTD. as a Customer Service Executive and become the voice of our chemical solutions division! In this pivotal role, you'll deliver exceptional customer experiences across the entire sales lifecycle, from initial inquiries to post-sales support. You'll serve as the primary liaison between clients and suppliers, ensuring seamless communication regarding product specifications, order fulfillment, and technical inquiries. This position offers the opportunity to develop deep industry knowledge while honing your problem-solving skills in a dynamic B2B environment. We provide comprehensive training and a collaborative team culture where your contributions directly impact customer satisfaction and business growth.
Our ideal candidate thrives in fast-paced settings, possesses strong communication abilities, and takes pride in resolving complex customer challenges. You'll work with a diverse range of clients in the chemical industry, requiring adaptability and attention to detail. This full-time position offers competitive compensation and career advancement opportunities within a reputable Singapore-based company. If you're passionate about delivering outstanding service and building lasting client relationships, we encourage you to apply.
Tanggung Jawab
- Deliver exceptional pre-sales and post-sales customer support through multiple channels
- Act as primary liaison between customers and suppliers regarding product specifications and inquiries
- Process customer orders accurately and ensure timely fulfillment and delivery
- Resolve customer complaints and technical issues efficiently with appropriate follow-up
- Maintain detailed records of customer interactions and transaction histories
- Collaborate with sales team to identify upselling opportunities and enhance customer retention
- Stay updated on product knowledge and industry developments to provide accurate information
Kualifikasi
- High school diploma or equivalent; degree in business or related field preferred
- Minimum 1-2 years of customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software and Microsoft Office applications
- Ability to work independently and prioritize tasks in a fast-paced environment
- Basic knowledge of chemical products or willingness to learn industry-specific terminology
- Positive attitude with strong interpersonal skills and customer focus