Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career with a global leader in customer experience? Teleperformance is currently seeking a highly motivated Customer Service Executive to join our dynamic team in Kuala Lumpur. In this role, you will be the primary point of contact for our valued customers, ensuring that every interaction is handled with professionalism, empathy, and efficiency.
At Teleperformance, we pride ourselves on a culture of innovation and inclusivity. You will receive comprehensive training to sharpen your communication skills and product knowledge, setting you up for success. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering world-class service solutions. If you are tech-savvy, a problem solver, and enjoy helping others, we invite you to grow your career with us.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently, aiming for first-contact resolution.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Meet and exceed individual and team KPIs, including response time and customer satisfaction scores.
- Collaborate with team members to share best practices and contribute to process improvements.
Kualifikasi
- Possess at least a Diploma or Degree in any field.
- Excellent verbal and written communication skills in English (proficiency in additional languages is a plus).
- Strong active listening skills and the ability to empathize with customers.
- Proficient in basic computer skills and comfortable navigating multiple software applications.
- Ability to work in a rotating shift pattern, including weekends and public holidays.
- A proactive attitude with a strong focus on delivering quality service.
- Fresh graduates are encouraged to apply; training will be provided.