Deskripsi Pekerjaan
Are you passionate about providing exceptional patient support and looking for a role that makes a real difference? Heartland Rehab is seeking a dedicated Customer Service Executive to join our dynamic healthcare team in the Central Region. In this pivotal position, you will serve as the first touchpoint for our patients, ensuring they receive the guidance, information, and empathy they need from the moment they reach out.
As a key member of our front-line team, you will manage a variety of enquiries, handle appointment bookings efficiently, and assist with patient registration processes. We pride ourselves on our patient-centric approach, and we are looking for a professional who can communicate clearly, solve problems effectively, and maintain a welcoming environment for all visitors. If you thrive in a fast-paced healthcare setting and want to contribute to a team that genuinely cares, we want to hear from you.
Tanggung Jawab
- Act as the primary point of contact for incoming patient enquiries via phone, email, or in-person.
- Manage and schedule patient appointments and bookings using the hospital's CRM system.
- Greet patients warmly, assist with check-ins, and provide directions to relevant departments.
- Resolve patient complaints or concerns professionally and escalate complex issues to senior staff when necessary.
- Collaborate with clinical staff to ensure a smooth patient flow and efficient service delivery.
- Maintain accurate patient records and update administrative databases regularly.
- Provide clear instructions regarding hospital policies, procedures, and services to patients and families.
Kualifikasi
- Diploma or Certificate in Customer Service, Healthcare Administration, or a related field is preferred.
- Minimum 1-2 years of experience in a customer service or call centre role, preferably within the healthcare or medical industry.
- Excellent verbal and written communication skills with a strong focus on patient care.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite and experience with scheduling software or CRM tools.
- Compassionate, patient-oriented, and detail-oriented attitude.