Deskripsi Pekerjaan
Join Quanterm Logistics as a Customer Service Executive and become the central hub of our logistics operations. In this dynamic role, you'll orchestrate seamless shipment coordination across our supply chain while collaborating with key departments to optimize costs and deliver exceptional client quotations. Your expertise will directly impact customer satisfaction, operational efficiency, and our company's reputation in the competitive logistics landscape. This position offers the opportunity to develop comprehensive logistics management skills while working in a fast-paced environment where your problem-solving abilities shine. If you thrive in customer-centric roles and possess a passion for precision in logistics coordination, we invite you to contribute to our commitment to excellence in transportation and supply chain solutions.
Tanggung Jawab
- Coordinate end-to-end shipment processes including tracking, documentation, and delivery verification
- Liaise with internal departments (Operations, Sales, Finance) to align on cost structures and client quotations
- Manage customer inquiries and provide real-time updates on shipment status and logistics solutions
- Prepare and distribute accurate client quotations while ensuring competitive pricing and profitability
- Resolve logistics-related customer complaints and implement corrective actions proactively
- Maintain detailed records of shipment data, customer interactions, and cost analysis reports
- Collaborate with cross-functional teams to enhance service delivery processes and customer experience
Kualifikasi
- Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 1-2 years of experience in customer service or logistics coordination role
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and logistics management software
- Strong problem-solving abilities with attention to detail in documentation and cost calculations
- Proven track record in managing customer relationships and resolving service issues
- Ability to multitask effectively in a fast-paced environment with competing priorities
- Knowledge of logistics documentation (customs forms, shipping manifests, invoices) is advantageous