Deskripsi Pekerjaan
Are you a customer-focused professional looking to build a career with a reputable Multinational 3rd party logistics (3PL) firm? TempServ Pte Ltd is currently seeking a highly motivated Customer Service Executive to join our team in the West of Singapore.
In this role, you will be the primary point of contact for our valued clients, ensuring seamless coordination of logistics operations. We are looking for an individual who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and is committed to delivering top-tier service. This position offers an excellent opportunity to work within a stable MNC environment that prioritizes staff development, attractive bonuses, and comprehensive benefits.
If you are a proactive communicator with a passion for logistics and supply chain excellence, we want to hear from you!
Tanggung Jawab
- Manage end-to-end customer inquiries regarding shipment tracking, delivery status, and warehouse inventory updates.
- Coordinate closely with warehouse operations and transport teams to ensure timely order fulfillment.
- Handle and resolve customer feedback or delivery discrepancies with professionalism and efficiency.
- Prepare and maintain accurate shipping documentation, invoices, and logistics reports.
- Build and maintain strong relationships with key stakeholders and corporate clients.
- Monitor logistics workflows to identify opportunities for process improvement and cost efficiency.
- Provide administrative support to the logistics department as required.
Kualifikasi
- Minimum Diploma or equivalent qualification in Logistics, Supply Chain Management, or a related field.
- At least 1-2 years of experience in customer service, preferably within the logistics or freight forwarding industry.
- Strong interpersonal skills with the ability to communicate effectively in a multicultural environment.
- Proficient in Microsoft Office Suite (Excel, Word) and familiar with ERP or WMS systems.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Independent, organized, and detail-oriented with a proactive work attitude.
- Able to work in the Tuas/West region.