Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Executive specializing in Logistics and Order Management! At RecruitPedia Pte Ltd, we value exceptional customer service and operational excellence. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.
As a Customer Service Executive, you will be the primary point of contact for our clients, handling inquiries, managing orders, and ensuring smooth logistics operations. You will work with a dedicated team to resolve issues promptly, maintain accurate records, and contribute to our company's growth and success. We offer a competitive salary package, opportunities for professional development, and a supportive work culture.
If you have excellent communication skills, a customer-centric mindset, and attention to detail, we encourage you to apply. We are looking for motivated individuals who can adapt to changing priorities and work effectively in a team setting. Join us in shaping the future of logistics and customer service excellence!
Tanggung Jawab
- Handle customer inquiries via phone, email, and other communication channels with professionalism and efficiency
- Manage and process customer orders accurately and in a timely manner
- Coordinate with logistics team to ensure smooth delivery of goods and services
- Resolve customer complaints and issues effectively, ensuring customer satisfaction
- Maintain accurate customer records and documentation in the AWS system
- Collaborate with internal departments to address customer needs and improve service quality
- Monitor order status and proactively communicate updates to customers
- Identify opportunities for process improvements and contribute to team development
Kualifikasi
- Minimum GCE 'O' Levels or equivalent qualification
- Previous experience in customer service, logistics, or order management is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and customer-oriented mindset
- Proficient in using Microsoft Office applications and familiar with AWS systems
- Ability to work independently and as part of a team in a fast-paced environment
- Attention to detail and accuracy in handling customer information and orders
- Willingness to work a 5.5-day work week as required