Deskripsi Pekerjaan
Join iHub's logistics team as a Customer Service Executive (Air Freight) and become the backbone of our cargo operations. In this pivotal role, you'll manage end-to-end air freight shipments while ensuring seamless documentation compliance and timely cargo release. You'll serve as the primary liaison between clients, customs authorities, and internal stakeholders, resolving inquiries and coordinating complex logistics workflows. The position requires meticulous attention to detail for permit verification, shipment tracking, and regulatory compliance. Ideal candidates will thrive in fast-paced environments where precision and proactive communication drive customer satisfaction. This opportunity offers exposure to global supply chain operations while supporting Singapore's vital aviation logistics hub in Changi.
Tanggung Jawab
- Coordinate end-to-end air freight shipments from booking to delivery
- Verify and process permits, customs documentation, and shipping paperwork
- Act as primary point of contact for customer inquiries and shipment status updates
- Monitor shipment progress and resolve delays or compliance issues
- Collaborate with airlines, customs agents, and warehouse teams
- Maintain accurate shipment records and documentation
- Optimize logistics processes to enhance service efficiency
Kualifikasi
- Diploma in Logistics, Supply Chain Management, or related field
- 1+ years experience in air freight or logistics customer service
- Proficiency in cargo documentation and customs procedures
- Strong communication and problem-solving skills
- Familiarity with WMS/TMS or logistics software
- Ability to work under pressure with tight deadlines
- Attention to detail and accuracy in documentation