Deskripsi Pekerjaan
Join our dynamic airfreight team as a Customer Service Executive and become a vital part of Ev Cargo Global Forwarding's logistics excellence. This role offers the opportunity to deliver exceptional customer service in a fast-paced, global environment where precision and client satisfaction drive success. You'll manage airfreight coload operations, coordinate shipment timelines, and build lasting relationships with international clients. Ev Cargo provides comprehensive training and career progression pathways within our growing logistics network. Ideal for proactive communicators with a passion for problem-solving in the transportation sector. Grow your expertise in airfreight logistics while contributing to our reputation as a trusted global forwarding partner.
Tanggung Jawab
- Manage end-to-end airfreight coload bookings and documentation
- Coordinate with airlines, customs, and warehouse teams for seamless operations
- Provide real-time shipment tracking and proactive client updates
- Resolve customer inquiries regarding shipment status, tariffs, and logistics solutions
- Process invoices and manage payment collections efficiently
- Maintain accurate records in logistics management systems
- Collaborate with sales team to support client retention and new business opportunities
Kualifikasi
- Diploma/Degree in Logistics, Supply Chain, or Business Administration
- Minimum 1-2 years in customer service or airfreight operations
- Proficient in Microsoft Office and logistics software (e.g., TMS)
- Strong communication skills in English and Bahasa Malaysia
- Ability to work under pressure with attention to detail
- Knowledge of IATA regulations and customs procedures preferred
- Customer-focused mindset with problem-solving abilities