Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Executive specializing in the Australia market. As the first point of contact, you'll be instrumental in delivering exceptional customer experiences and resolving inquiries with precision and empathy. This role demands fluency in Malay to effectively serve our diverse clientele while maintaining professionalism across all interactions. You'll leverage strong communication skills to build rapport, troubleshoot issues, and ensure seamless service delivery. Our collaborative environment offers growth opportunities and competitive compensation for dedicated professionals passionate about customer excellence.
Successful candidates will thrive in a fast-paced setting where every interaction shapes customer loyalty. We provide comprehensive training and ongoing support to help you master our products and service protocols. If you're a motivated individual with a flair for problem-solving and a commitment to exceeding customer expectations, this role offers a rewarding career path in the heart of Selangor.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while adhering to service level agreements
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex technical or billing concerns
- Proactively identify opportunities to improve customer experience workflows
- Meet key performance metrics including resolution rates and satisfaction scores
- Stay updated on product knowledge and service protocols through continuous learning
Kualifikasi
- Fluency in Malay and English (both written and verbal)
- Minimum 1 year of customer service or call center experience
- Strong problem-solving skills with attention to detail
- Proficient in CRM software and MS Office applications
- Ability to work flexible hours including weekends if required
- Customer-focused mindset with patience and resilience
- Must be Malaysian citizen or hold valid work authorization