Deskripsi Pekerjaan
Join Summitnext Technologies as a Customer Service Executive and become the voice of our valued customers! We're seeking a bilingual professional to deliver exceptional support experiences across multiple channels. In this office-based role, you'll be the first point of contact for customers, resolving inquiries with empathy and efficiency while maintaining accurate records. Our dynamic team fosters growth opportunities and collaborative problem-solving, making this ideal for individuals passionate about customer satisfaction and career development. Summitnext Technologies offers a supportive environment where your language skills and dedication will directly impact our service excellence goals. If you thrive in fast-paced settings and want to contribute to a company that values its team members, apply now to start your rewarding journey with us!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Update and maintain accurate customer information in CRM systems
- Resolve customer issues promptly with creative problem-solving approaches
- Meet key performance metrics including call handling time and CSAT scores
- Collaborate with cross-functional teams to address complex customer needs
- Document all interactions following company compliance standards
- Contribute to process improvements for enhanced customer experience
Kualifikasi
- Fluency in both English and Malay (written and verbal)
- Minimum 1 year customer service experience in a call center environment
- Strong communication and interpersonal skills with active listening abilities
- Proficiency in Microsoft Office and CRM software
- Ability to work independently while collaborating in team settings
- High school diploma or equivalent; degree preferred
- Resilience under pressure with strong conflict resolution skills