Deskripsi Pekerjaan
Join IQ Group, a leader in the Manufacturing, Transport & Logistics sector, as a Customer Service Executive with a clear career trajectory into Business Development. This hybrid role offers an exceptional foundation in customer relationship management while progressively transitioning you into full account ownership and strategic business growth. You'll be the first point of contact for clients, resolving inquiries and building trust, while gradually developing sales strategies and expanding our client portfolio. Located in Bayan Lepas, Penang, this position provides hands-on experience in a dynamic industry with opportunities for professional advancement. Ideal for proactive communicators looking to evolve from support roles to revenue generation.
Tanggung Jawab
- Deliver exceptional customer service through timely issue resolution and relationship building
- Manage client accounts, maintain CRM records, and track performance metrics
- Identify upsell/cross-sell opportunities and prepare tailored business proposals
- Collaborate with logistics and manufacturing teams to ensure service excellence
- Analyze customer feedback to improve service delivery and product offerings
- Develop and implement strategic account plans for key clients
- Participate in industry events to expand business networks
Kualifikasi
- Diploma/Degree in Business, Marketing, or related field preferred
- Minimum 1-2 years in customer service or sales support
- Strong communication and negotiation skills in English and Bahasa Malaysia
- Proficiency with CRM software (e.g., Salesforce, HubSpot)
- Basic understanding of manufacturing/logistics operations
- Proven ability to work independently and meet targets
- Valid Malaysian work permit required