Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service? Recruit Express is currently seeking dedicated Customer Service Executives to join our high-performing team in the Central Region. In this role, you will be the face and voice of our organization, acting as the primary point of contact for our valued customers.
We are looking for motivated individuals who thrive in fast-paced environments, whether that involves managing high-volume call centre inquiries or assisting patrons in high-traffic mall settings. Your ability to troubleshoot issues, maintain a positive demeanor under pressure, and ensure customer satisfaction is critical to your success. If you are eager to launch your career in a dynamic professional environment and develop top-tier communication skills, we want to hear from you!
Tanggung Jawab
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat platforms.
- Resolve customer complaints and issues with empathy, efficiency, and professional judgment.
- Provide accurate, up-to-date information regarding products, services, and company policies.
- Maintain and update customer interaction records in the CRM database with high attention to detail.
- Collaborate with internal departments to facilitate timely solutions for complex client issues.
- Escalate critical cases to management following standard operating procedures.
- Ensure a seamless and positive customer experience at every touchpoint.
Kualifikasi
- Minimum GCE 'O' Levels, 'A' Levels, Diploma, or equivalent professional certification.
- Previous experience in customer service, retail, or call centre operations is highly preferred.
- Strong verbal and written communication skills in English.
- Proficiency in basic computer applications (MS Office, CRM software).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexible and adaptable to changing business requirements and shift patterns.